Frequently Asked Questions
What is the Owner’s Portal?
The Owner’s Portal is Del’s online portal for owners to review account activity, tenant payments, service issues, bills, distributions, reports, and financial statements. It also allows owners to review estimates and, where applicable, approve or reject them directly through the portal.
Do you require owners to have insurance for their suites?
Yes. Del requires all units to be fully insured at all times. Owners are also responsible for making sure their coverage is adequate for the condominium corporation’s deductible, which can vary by building and change over time.
What is the difference between Building Property Management, Building Concierge, and Del Condominium Rentals Inc.?
The building property manager and concierge are responsible for the building itself, including common areas, building systems, and overall security. Del manages the individual rental unit, including leasing, rent collection, non-building-related suite maintenance, and legal matters tied to the unit owner or tenancy.
How does Del Rentals ensure that the tenant has set up their utility account correctly?
Del requires proof that utility service has been transferred before providing access to the suite. This helps confirm that the account has been set up correctly before the tenancy begins.
How can I request an insurance certificate with mortgage details?
Owners under Del’s Home Owner’s Insurance can request a customized insurance certificate by providing the owner name, property address and unit number, mortgagee name, and mortgagee address. Requests can be made by contacting Del’s Customer Service Specialist at info@delrentals.com
How does Del’s realtor referral partnership work?
Realtors refer clients who need condo rental management, and Del takes over the leasing and management side from there. The goal is to support the client well while giving the realtor a reliable post-closing partner. You can earn 20% of the first month’s lease value for every successful referral through Del.
What happens after I send Del a referral?
Once the referral is received, Del follows up with the client, learns more about the property and their needs, and takes the next steps from there.
What kind of clients are the best fit to refer?
The best fit is usually an owner or investor who wants rental income but doesn’t want to manage leasing, maintenance, and tenant issues themselves.
How does Del help protect the client relationship after closing?
Del is built to support the client experience after the transaction, with structured communication and full-service rental support that reflects well on the referring realtor.
Who should I contact if I want to become a referral partner?
Use the contact form on this page and note that you’re inquiring about realtor partnerships. Our team will route you to the right contact.
When should a developer bring Del into the process?
The earlier the better. Del can be more useful for helping plan a rental before occupancy, especially where investor-owned units or unsold inventory are part of the project.
Can Del support investor-owned units in a new condo development?
Yes. Del can help support investor owners with leasing and ongoing rental management once their units are ready.
Does Del only handle lease-up?
No. Del can support both lease-up and long-term rental operations, depending on the needs of the project.
Can Del help with unsold or standing inventory?
Yes. Del can help create a leasing strategy for units that need to begin generating revenue while they are being held or marketed.
Who should contact Del about a development partnership?
Developers can reach out through the form and identify the inquiry as a development or lease-up opportunity. We’ll direct it to the appropriate team member.
How does Del work with other property managers without competing with them?
Del can act as a referral partner, overflow support team, or condo-specific management resource depending on what your firm needs. The structure can be tailored so that the relationship is complementary rather than competitive.
What kinds of files are a good fit to send to Del?
Condo rentals with more operational complexity, investor-owner communication needs, lease-up pressure, or specialized support requirements are often the best fit.
Can Del handle overflow work without taking over the full relationship?
Yes. Some partnerships are based solely on referrals, while others are structured around overflow support or clearly defined service splits.
How does reporting work on referred or shared files?
Del provides structured communication and reporting so partners have visibility into what is being handled and how the file is progressing.
How do I start a conversation about partnership support?
Use the contact form and note that the inquiry is for a property manager partnership. We’ll make sure it reaches the right team.
How does Del’s mortgage agent referral partnership work?
Mortgage agents refer investor clients who need leasing or rental management support, and Del works directly with them on the rental side after closing.
How does this help clients after financing is complete?
It gives investor clients a clearer path from purchase to rental income, with support for leasing, management, and day-to-day execution once the unit is ready.
Is this only for experienced investors?
No. Many referred clients are newer landlords who need more structure and guidance after they buy the property.
Can Del help clients accelerate rental income after closing?
Yes. Del can help clients prepare the unit for market and move into active rental operations more quickly.
Who should I contact about becoming a referral partner?
Submit the contact form and identify the inquiry as a mortgage agent partnership. Our team will connect you with the right person.
Visit Us
Connect with Del directly for questions about rental management, partnerships, or property support.
Del Condominium Rentals Head Office
4800 Dufferin St, North York, ON M3H 5S9
