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Why Rent With Del
Renting with Del means working with a team that stays involved throughout the process. From helping you find the right suite to supporting you after move-in, we aim to make the rental experience smoother and better organized.
We support tenants with:
- Professional leasing guidance
- Ongoing communication
- Maintenance coordination
- Access to tenant services and support when issues come up
Our goal is to give tenants a well-managed rental experience with clear communication and dependable follow-through.
Tenant Support
24/7 Support
Some issues can’t wait until regular business hours. Del offers around-the-clock support for urgent concerns, emergencies, and repair-related issues.
For immediate assistance, contact Customer Service at 416.296.RENT (7368).
Repairs and Maintenance
Our Home Services team helps coordinate repairs and maintenance for your suite. When something needs attention, our team coordinates the repair and keeps you updated on what happens next.
Leasing Support
Your Del leasing representative can help you explore available condo rentals across Toronto and the GTA based on your location preferences, building type, and lifestyle needs.
Frequently Asked Questions
What is the difference between Del Rentals and the on-site Property Manager or Concierge?
Del Rentals manages the rental of the individual unit, including leasing, rent collection, non-building-related suite maintenance, and tenancy matters. The on-site Property Manager and Concierge are responsible for the building itself, including common areas, building systems, amenities, and general building security.
Am I allowed to have a pet in my unit?
That depends on the rules of the specific condominium building. Some buildings limit the number of pets, require registration, or restrict certain breeds, sizes, or types of animals. Tenants should review the building’s bylaws and confirm pet rules before bringing a pet into the unit.
I am experiencing persistent issues with a resident or residents in the building. Where can I file a complaint?
Complaints about other residents should generally be directed to the building Property Manager, who is responsible for enforcing building rules and addressing disturbances. It also helps to gather specific details before reporting the issue, since that makes it easier for the building team to investigate and respond.
Is my rent capped or uncapped?
That depends on when the unit was first occupied for residential purposes. If the unit was occupied on or before November 15, 2018, it is generally subject to Ontario’s annual rent increase guideline and increases are typically issued on an N1 form with at least 90 days’ notice. If it was not occupied by that date, it may be exempt from the guideline and increases may be issued on an N2 form.
Who is responsible for utilities?
Tenants are responsible for utility costs incurred during their tenancy, from the first day through the final day. Owners are responsible for utility costs during vacancy periods. In some cases, utilities are included in common area fees, and those costs remain the owner’s responsibility through the condominium corporation.